Refund Policy
Last updated
This policy covers purchases from Crypto Renegades ("we", "us"), including membership in the program and any course, session or event sold through cryptorenegades.co or our checkout pages.
Before you buy
Membership is offered after a fit call, so you know what the program includes, what it costs and what it asks of you before you pay. If anything about a purchase is unclear, ask us through the contact page before you check out.
Program access and digital products
Our products are education delivered digitally: lessons, live sessions, community access and materials. Access starts as soon as your payment clears. Once access has been granted, all sales are final, except as described below or where the law requires otherwise.
Billing errors
If you were charged twice, charged the wrong amount, or charged after you canceled a renewal, contact us within 30 days of the charge and we will refund the error in full.
Payment plans and renewals
If you chose a payment plan, each installment is part of the total price you agreed to at checkout, and stopping payment does not cancel the remaining balance. If a purchase renews, you can cancel future renewals at any time before the next billing date. Canceling stops future charges and does not refund the current period.
Enrollment agreement
If you signed an enrollment agreement when you joined, its refund and cancellation terms apply to your membership and take precedence over this page.
Market results
Refund decisions never depend on trading or investment results. Markets carry risk, and losses in your account are not grounds for a refund. Read our Risk Disclosure.
How to request a refund
Write to us through the contact page with your name, the email address used at checkout, the date and amount of the charge, and the reason for your request. We reply within two business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Billing issues are resolved faster directly. If a chargeback is filed for a purchase you received access to, your access may be paused while the dispute is open.
Your rights under local law
Nothing in this policy limits rights you have under the consumer protection laws where you live.
Changes
We may update this policy. The date above shows the latest version, and the version in place when you purchased applies to that purchase.
Contact
Questions about refunds or billing can be sent through the contact page.